Elements and Performance Criteria
- Handle customer luggage/property
- Customer enquiries are handled in a courteous manner and accurate advice and information is provided
- Customer luggage/property is identified and labelled for correct destination and a receipt is issued in accordance with workplace policies and procedures and legislation
- Luggage/property conveyance is arranged taking into account correct handling procedures for different categories of luggage
- Luggage is issued on presentation of customer receipt or in accordance with workplace requirements
- Appropriate action is taken to ensure the transfer of luggage to other transport networks, following workplace procedures
- Process lost luggage/property